refund policy

OF THE RETURN

7.1. Users may only return the purchased product, according to the following

rules:

7.1.1. Communicate the intention to return the merchandise to the Customer Service Department of

ROCKETERIAS, by sending an e-mail ([*]), within a period not exceeding 7 (seven) days from

from the date the product was received.

7.1.2. You must pack the product in its original packaging, without signs of use, without odors,

accompanied by the invoice or purchase note, the labels in original condition, without having them

torn off, and all the accessories that accompany the product, to the address where it is

established at the time of delivery.

7.1.3. The labels, both that of ROCKETERIAS and that of designers (when applicable) must

be attached to the corresponding garments or products.

7.1.4. The shipment of the product is the sole responsibility of the User, and must occur within the term

7 (seven) days from the date of delivery. Returns will only be accepted

after confirming the communication mentioned in point 7.1.1.

7.1.5. The return will be made only after receiving and analyzing the

conditions of the returned product. If any irregularity is found, such as damage, signs

of use or lack of accessories, ROCKETERIAS may not accept the return, resending the

product to the User without prior consultation of the latter.

7.1.6. Once the return is accepted, ROCKETERIAS will credit the total amount of the item

purchased on coupons that can be used on future purchases.

7.2. The reception of the product with a damaged, open or wet box must be notified, and the User

You must immediately notify the ROCKETERIAS User Service, by

means of sending e-mail ([*]).

8. REFUND FOR CAUSES ATTRIBUTABLE TO ROCKETERIAS

8.1. When faced with a case for which ROCKETERIAS has sent a product

defective, or has sent another product other than the one purchased by a User, Users

They can only return the purchased product, according to the following rules:

8.1.1. Communicate the intention to return the merchandise to the Customer Service Department of

ROCKETERIAS, by sending an e-mail ([*]), within a period not exceeding 7 (seven) days from

from the date the product was received.

8.1.2. You must pack the product in its original packaging, without signs of use, without odors,

accompanied by the invoice or purchase note, the labels in original condition, without having them

torn off, and all the accessories that accompany the product, to the address where it is

established at the time of delivery.

8.1.3. The labels, both that of ROCKETERIAS and that of designers (when applicable) must

be attached to corresponding garments or products.

8.1.4. The shipment of the product will be charged to ROCKETERIAS, and must occur within the term

7 (seven) days from the date of delivery. Returns will only be accepted

after confirming the communication mentioned in point 8.1.1.; and it shall:

Print the ROCKETERIAS return authorization letter for such purposes;

8.1.5. The return will be made only after receiving and analyzing the

conditions of the returned product. If any irregularity is found, such as damage, signs

of use or lack of accessories, ROCKETERIAS may not accept the return, resending the

product to the User without prior consultation of the latter.

8.1.6. Once the return of the product is accepted, ROCKETERIAS will proceed to make

refund of the amount paid; when the payment has been made by credit card,

ROCKETERIAS will ask the Bank for total or partial cancellation, as the case may be, and the refund

It will be reflected in the next account statement of the charge made. In case the amount

has been paid with any other means of payment, ROCKETERIAS will make a transfer

bank to the bank CLABE that the User provides for this purpose. Product delivery

in such conditions it will imply the acceptance of the product in the state in which it is found.

8.2. The reception of the product with a damaged, open or wet box must be notified and the User

You must immediately notify the ROCKETERIAS User Service, by

means of sending e-mail e-mail ([*]).

8.3. On the other hand, and in the event that the product has not been sent to the User due to lack of

inventory or theft, ROCKETERIAS will proceed to refund the amount paid; when the

payment has been made by credit card, ROCKETERIAS will request the Bank to cancel

total or partial as the case may be, and the refund will be reflected in the following account statement

of the charge made. If the amount has been paid by any other means of

payment, ROCKETERIAS will make a bank transfer to the bank CLABE that the User

provide for this purpose.